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 Student Grievance Procedures Any problems, concerns or grievances can be brought to the attention of Mr Scott Dooley, Head of EAL, or to Mrs. Helen Marjan, Joint Managing Director. All student grievances will be dealt with promptly and professionally, within a maximum period of 21 days. In cases where a complaint is unable to be resolved amicably, Lorna Whiston Schools will direct students to CASE for mediation, thus ensuring that all complaints are dealt fairly and that students are duly protected.
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